Privacy Policy

True Network Solutions Limited – Privacy Policy

1. Introduction

True Network Solutions Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

• Visit our website 
• Make enquiries regarding our services 
• Purchase products or services 
• Engage with us as a customer, business      contact, or prospect 

2. Who We Are

True Network Solutions Limited is the data controller responsible for your personal data.

Contact details:
Email: Info@truenetworksolutions.co.uk
Telephone: 02080 502 630
Website: www.truenetworksolutions.co.uk

Registered Office: 64 Aerodrome Road, Gosport, PO13 0FQ
Company Number: 15395852
Registered in England and Wales

3. Our Role as a Data Processor

We act as a data controller in respect of all personal data collected and processed for our own business purposes.

Where we process personal data strictly on behalf of third-party partners, under their instructions, we act as a data processor.

Where we introduce you to finance providers or other third parties:

• We act as an independent data controller      at the point of data collection and onward sharing 
• The relevant finance provider or third-party      acts as a separate and independent data controller upon receipt of your      data 
• Each party is independently responsible      for its own compliance in line with applicable data protection law 

The typical data flow is as follows:

Customer enquiry → Data Collection → Assessment and Qualification → Introduction to Finance Provider → Lender-led Decision-making

We recommend you review the privacy policies of any/all third-party providers you engage with.

4. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data

• Full name 
• Email address 
• Telephone / Mobile number 
• Business name 
• Job title 
• Billing and delivery address 

Business and Financial Data

• Business requirements and service needs 
• Payment and transaction details 
• Financial information required for      quotations and service delivery 
• Information required for finance      applications and credit assessments 

Technical and Usage Data

• IP      address 
• Browser      type and version 
• Device      information 
• Website      usage data (including analytics tracking data) 

Communication Data

• Records of correspondence (email,      telephone calls, messages) 
• Call recordings (used for training,      quality assurance, compliance, and dispute resolution) 

Identity Verification Data

• Identification documents and related      verification data used for fraud prevention and compliance. This      could include  but is not limited to Photo ID, Utility Bills, Bank Statements, Phone Bills. 

5. How We Collect Your Data

We collect personal data through:

• Direct interactions (telephone, email,      meetings, forms, messages) 
• Website enquiries and digital forms 
• Third-party introducers, suppliers, and      partners 
• Credit reference agencies and finance      providers 
• Data enrichment and marketing partners      (where legally permitted) 

6. How We Use Your Data

We only process personal data where a lawful basis applies.

Provision of Services

• Processing enquiries and quotations 
• Delivering products and services 
• Managing contractual relationships

Lawful basis: Performance of a contract 

Finance Introduction and Assessment

• Sharing data with finance providers and      lenders 
• Conducting credit, affordability, and      identity verification checks 
• Fraud prevention and compliance screening

Lawful basis: Contract, legal obligation, legitimate interests 

Business Operations

• Service improvement and analytics 
• Systems administration and record keeping      
• Customer relationship management

Lawful basis: Legitimate interests (balanced against individual rights and freedoms) 

Marketing

• Sending      relevant business communications 
• Informing      you about relevant products and services

Lawful basis: Consent or legitimate interests (including soft opt-in under PECR where applicable) 

Details on opting out of Marketing can be found in section 14.

Legal and Regulatory Compliance

• Fraud prevention and financial crime      detection 
• Compliance with legal and regulatory      obligations

Lawful basis: Legal obligation 

7. Automated Decision-Making and Profiling

We do not carry out any decision-making based solely on automated processing which produces legal or similarly significant effects.

Where you apply for finance, third-party finance providers and lenders will undertake automated decision-making and profiling, including credit scoring and risk assessment. These processes may affect eligibility decisions.

Finance providers act as independent data controllers and are responsible for their own automated processing activities.

8. Sharing Your Personal Data

We may share your personal data with:

• Finance providers and lending      institutions 
• Credit Reference Agencies 
• Payment service providers 
• IT, CRM, and marketing service providers 
• Professional advisers (legal, financial,      insurance) 
• Regulatory bodies, law enforcement, and      public authorities 
• 
  

Any sharing of data will be done for legitimate interests, legal obligation, and performance of a contract. 

Credit Reference Agencies

We share personal data with Credit Reference Agencies, including:

• Experian 
• Equifax 
• TransUnion 

Where we share data with Credit Reference Agencies:

• They will use your data to perform credit      and identity verification checks 
• They use this data to support credit      scoring, risk assessment and fraud prevention across the financial sector 
• They may retain a record of credit      searches 
• They may share data with other lenders      and financial institutions 
• They act as independent data controllers for      their own processing purposes

9. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

• UK-approved      Standard Contractual Clauses 
• Transfers      to countries deemed adequate under UK data protection regulations

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Access controls and role-based      permissions 
• Secure systems and encrypted storage      where appropriate 
• Confidentiality obligations imposed on      all relevant personnel 

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typically, we retain data for:

• Up to six (6) years following the end of      a customer or business relationship 
• Longer than six (6) years where required      to comply with legal, regulatory, tax, fraud prevention, or accounting      obligations 

12. Your Rights

You have the following rights under UK data protection law:

• Right of access 
• Right to rectification 
• Right to erasure 
• Right to restrict processing 
• Right to object to processing 
• Right to data portability 
• Right to withdraw consent (where      applicable) 

To exercise your rights, contact us using the details provided in Section 2 and 13 of this Policy. 

13. Complaints and Contact Details

If you have concerns about how your personal data is handled, you should contact us in the first instance:

Email: Info@truenetworksolutions.co.uk
Telephone: 02080 502 630

We will acknowledge and address all data protection concerns promptly and in accordance with applicable legal requirements.

If you are not satisfied with our response, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to resolve any concerns before escalation.

14. Marketing Communications and Opt-Out Rights

We may send marketing communications where it is permitted by law.

You may opt out at any time by:

• Clicking the “unsubscribe” link in any      marketing email 
• Emailing Info@truenetworksolutions.co.uk 
• Calling 02080 502 630 

Where an opt-out request is received, we will suppress marketing communications without undue delay.

15. Cookies

Our website uses cookies and similar technologies to:

• Enable website functionality 
• Analyse website usage and performance 
• Support marketing and advertising      activities 

Full details are set out in our Cookie Policy.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.