Privacy Policy

True Network Solutions Limited
Last updated: April 2026

1. Introduction

True Network Solutions Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you:

• Visit our website 
• Enquire about our services 
• Purchase products or services 
• Engage with us as a customer or business contact 

2. Who We Are

True Network Solutions Limited is the data controller responsible for your personal data.

Contact details:
Email: Info@truenetworksolutions.co.uk
Phone: 02080 502 630
Website: www.truenetworksolutions.co.uk

3. The Data We Collect

We may collect and process the following types of personal data:

Identity & Contact Data

• Name      
• Email address 
• Phone number 
• Business name 
• Job title 
• Billing and delivery address 

Business & Financial Data

• Business requirements and service needs 
• Payment and transaction details 
• Financial information required to provide quotes or services 
• Information required for finance applications (where applicable) 

Technical & Usage Data

• IP address 
• Browser type and device information 
• Website usage data (via analytics tools such as Google Analytics) 

Communication Data

• Emails, calls, messages, and correspondence with us 
• Call recordings (for training, compliance, and quality purposes) 

Identity Verification Data (where required)

• Information required to verify identity or prevent fraud (e.g. ID documents) 

4. How We Collect Your Data

We collect personal data through:

• Direct interactions (forms, calls, emails, meetings) 
• Website enquiries and contact forms 
• Third-party partners and suppliers 
• Credit reference agencies and finance providers (where relevant) 
• Carefully selected data providers and marketing partners (where legally permitted) 

5. How We Use Your Data

We only use your personal data when legally permitted. This includes:

To provide services

• Process enquiries and quotes 
• Deliver products and services 
• Manage accounts and contracts 

Legal basis: Contract

To arrange finance or third-party services (if applicable)

• Share relevant data with finance providers 
• Carry out affordability or credit checks 
• Verify identity and prevent fraud 

Legal basis: Contract, legal obligation, legitimate interests

For business operations

• Improve our services and website 
• Maintain records and systems 
• Manage relationships with customers 

Legal basis: Legitimate interests

For marketing

• Send relevant business communications 
• Inform you about products or services that may interest you 

Legal basis: Consent or legitimate interests (including soft opt-in where applicable)

You can opt out at any time.

For legal and compliance purposes

• Prevent fraud and financial crime 
• Comply with legal and regulatory obligations 

Legal basis: Legal obligation, legitimate interests

6. Who We Share Your Data With

We may share your personal data with:

• Finance providers and lenders (where finance is requested) 
• Credit reference agencies (for credit and identity checks) 
• Payment processors (to handle transactions) 
• Suppliers and service providers (to deliver services) 
• IT, CRM, and marketing platforms 
• Professional advisers (legal, accounting, insurance) 
• Regulators and authorities where required by law 

All third parties are required to respect your data and use it lawfully.

7. International Transfers

Some of our service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs) 
• Transfers to countries with adequacy decisions 

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Restricted access controls 
• Secure systems and storage 
• Confidentiality obligations 

9. Data Retention

We only keep your data for as long as necessary, including:

• Up to 6 years after the end of a customer relationship (for legal and tax purposes) 
• Longer where required for legal, regulatory, or fraud prevention reasons 

10. Your Rights

You have rights under UK data protection law, including:

• Access your data 
• Correct inaccurate data 
• Request deletion 
• Restrict processing 
• Object to processing 
• Data portability 
• Withdraw consent 

To exercise your rights, contact us using the details above.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Marketing & Communications

We may contact you about relevant products and services:

• Where you have requested information or are a customer 
• Under “soft opt-in” rules for business communications 

You can opt out at any time via:

• Email unsubscribe link 
• Contacting us directly 

12. Cookies

Our website uses cookies to:

• Improve functionality 
• Analyse usage 
• Support marketing activity 

You can control cookies through your browser settings.
(We recommend having a separate detailed Cookie Policy if your site uses tracking tools.)

13. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.